CALL CENTER TRAINING

The Call Center Training Program provides on-the-job, paid job training at a host worksite. Our trainees learn best when they have a chance to participate and practice activities in a real life setting. Soft skills training is also essential for excellent customer service. Key elements likeĀ  communication, problem solving, empathy, and time management are taught to make a well-rounded call center representative. These skills are practiced with each interaction, inside and outside of the work environment. Learn more here.

INTRODUCTION TO COMPUTERS

Prerequisite: Completion of an online computer evaluation. Assessment testing generally includes basic level questions on the most popular Microsoft applications, basic clerical components including typing, data entry, spelling, filing, and Internet and email familiarity.

The self-paced, half-day course equips participants with basic computer skills including uses of a computer, typing practice, Windows Operating System, Microsoft Word, Internet and email basics, and creating a resume. The program is customized based on job goals.

FORKLIFT TRAINING

The Forklift Training Curriculum helps satisfy the operator training requirements under OSHA’s Powered Industrial Truck Standard (1910.178(I)). Specifically, it is designed to help learners choose, inspect, and operate a forklift in a safe way, protecting themselves and their coworkers from the potential hazards associated with their use.

The two-day course consists of one-on-one classroom instruction, hands-on training, driving skills practice and a driving performance test. Certification may be obtained upon successful completion.

GET STARTED

To learn more or to schedule an assessment, call us at 770-427-9000 or fill out our online contact form.